You can no longer fix Samsung phones at Best Buy

What you need to know

  • Best Buy is ending its program that allowed Geek Squad to repaid Samsung phones with originial Samsung parts.
  • This means customers can only get Samsung devices repaired as Best Buy if they have a Geek Squad protection and are willing to pay extra for parts replacements.
  • Samsung users are left with slim pickings of repair stores like uBreakiFix with both iFixit and Best Buy no longer offering repairs.

Best buy’s Geek Squad is reportedly shutting down its dedicated Samsung repair service at Best Buy stores, according to a recent report by The Verge. Samsung’s Authorized Service Provider program (ASP) lets certain Best Buy stores repair phones with original Samsung parts, tools, and training— allowing users to schedule an appointment online to get their phones fixed.

The news trickled down from Geek Squad’s Reddit thread, which indicated that Best Buy was canceling the program. 

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